Xatara is taking a short break
Reviews
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Lyn on Jul 21, 2023
5 out of 5 starsItem arrived very quickly. It's high quality and even better than we thought!
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Jonnise on Jul 6, 2023
5 out of 5 starsThe mat went well with my bathroom Mickey aesthetics, but was a little expensive.
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Catherine on May 10, 2023
5 out of 5 starsVery nice item and seller, thank you . It met my expectations :)
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Barbara on Feb 23, 2023
5 out of 5 starsWas as described and was able to make a smaller size which I needed. Very speedy delivery. I have ordered another one but she can’t deliver until March
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evelyn on May 21, 2022
5 out of 5 starsI bought the same rug before. The slimness of the rug is what attracted me to it. Thank you
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Sizing details
The sizing of each items appears in their description. Please, check it out. If you have any doubt, you can contact me.
Care instructions
Our mats are easy care:
For clean it, if there are dust, hairs or lint, you can remove it using a dried soft brush.
Our rugs can be washed with water and neutral soap and a soft brush.
We recommend you do not machine wash, tumble dry or dry clean.
Ironing and the use of bleach should also be avoided.
If you will use at outdoor, is necessary that it be protected from the rain or sun, for example below an eave, and avoid the use with mud and excessive dirt.
Custom and personalized orders
To get a custom order, can do in "Request custom item", where indicating your tastes and preferences.
Please try to be as detailed as possible.
✿ For custom mat:
- Words or silhouette that will have the mat (you can choose one of there are or other that you would like it)
- Size(W x H) approx.
- Color you like
- Font
You can check the available fonts and colors in additional images of each article
WARNING: If you want to change the size or the number of words, please contact me before purchasing. If you purchase a mat of my shop without contacting me, you'll receive the same mat shown in description and images.
Wholesale availability
Please, contact me if you need a big order. We have special prices for wholesale
ON SALE items
The items added in "On sale" section don't have imperfections, not are differents from the others items similars on the shop unless otherwise indicated in the description of that item. Our items "On sale" are items with a discount because they are in stock and/or are made with out of stock materials.
Shipping
Shipping time depends on dates, weather, or holidays.
There are available the "express shipping". You may purchase it at the checkout.
I can do your order before others if you choose "priority on manufacturing" in the checkout.
Buyers are responsible for any customs charges that may incurred
Returns and exchanges
Due to the custom nature of my items, I only give exchanges for damage. Please read all listings and descriptions, I will not accept a return, refund, or exchange due to not reading listings.
You may contact me if you have any doubt about one item.
I revise each item minutely before shipment to avoid returns and get your satisfaction.
Should your item arrive damaged, or any mistake on my part with your order, I would be happy to replace/resend your order. We can study each case, so, if you have any problem, contact me through Etsy.
We'll be trying to solve it. In the fact of returns, any the derivative costs of it, including shipping cost, will be in charge by the client, if the return is not because any issue incurred from Xatara.
Returned orders
I will do all is in my hand to you have your item before return.
Please, keep in mind that returns have an extra cost to me, so in the event of a package being returned to me as undeliverable or unclaimed, I will Not refund. It is the sole responsibility of the buyer to provide a correct and deliverable address.
If you want the order again, I can resend, postage at expense of buyer and $10 extra. If not hear from a buyer within 14 days, the order will be closed. No refund will be given.